FSMA204Hub
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Terms of Service

Last updated: April 28, 2026

Thanks for using FSMA204Hub. We built it to help small food producers handle FSMA 204 traceability and retailer compliance without hiring a consultant. Because we don't know every customer personally, we have to put a few Terms of Service in place to keep things running smoothly.

When we say "Company," "we," "our," or "us" in this document, we mean Darza Technologies LLC, a Wyoming limited liability company.

When we say "Services," we mean the FSMA204Hub website at fsma204hub.com and the FSMA204Hub web application, including any features delivered through a web browser, desktop application, or mobile application.

When we say "you" or "your," we mean the people or organizations that own an account with FSMA204Hub.

We may update these Terms of Service ("Terms") from time to time. Whenever we make a significant change, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.

When you use the Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

If you violate any of the Terms, we may terminate your account.

Account Terms

  1. You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend all users enable two-factor authentication.
  2. You may not use the Services for any purpose outlined in our Use Restrictions below, and you may not permit any of your users to do so.
  3. You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users on your account.
  4. You must be a human. Accounts registered by bots or other automated methods are not permitted.

Payment, Refunds, and Plan Changes

  1. If FSMA204Hub offers a free trial of a paid plan, we explain the length of the trial when you sign up. After the trial period ends, you need to pay in advance to keep using the paid features. If you do not pay, we will freeze the paid features of your account until payment is made.
  2. If you are upgrading from a free plan or trial to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For upgrades or downgrades between paid plan levels, the new rate starts on the next billing cycle.
  3. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit them. Otherwise, you are responsible for payment of all taxes, levies, or duties.
  4. If you cancel a paid plan before the end of your current paid-up billing period, your cancellation takes effect at the end of that period and we do not prorate unused time. Refund requests are evaluated on a case-by-case basis; if you have a question, email us.

Cancellation and Termination

  1. You are responsible for canceling your account. We provide a self-serve cancellation option in your account settings. An email or phone request to cancel is not automatically considered cancellation. If you need help canceling, contact our support team at [email protected].
  2. Once you cancel, your content will become inaccessible from the Services immediately. Within 60 days, all content will be permanently deleted from active systems and logs. Within 90 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted. You are responsible for exporting any data you want to keep before canceling. FSMA204Hub provides export tools for compliance reports and trace data inside the application.
  3. We have the right to suspend or terminate your account and refuse any current or future use of the Services for any reason at any time. Suspension means you and any users on your account will not be able to access the account or any content in it. Termination will result in deletion of the account and forfeiture of all content. We have this clause because, statistically, out of any user base there will be at least one account doing something nefarious. There are some things we staunchly stand against, and this clause is how we exercise that stance. See the Use Restrictions section below.
  4. Verbal, physical, written, or other abuse (including threats of abuse or retribution) of a Company employee or contractor will result in immediate account termination.

Use Restrictions

You may not use the Services to:

  1. Falsify regulatory records. FSMA204Hub is a tool for accurately recording supply-chain and traceability data. Using it to fabricate, backdate, or otherwise misrepresent regulatory records to the FDA, a retailer, an auditor, or any other party is grounds for immediate account termination.
  2. Send spam, distribute malware, or attempt to gain unauthorized access to other accounts or systems.
  3. Use the Services in any way that violates any applicable U.S. federal, state, or local law, or any law of a jurisdiction in which you operate.
  4. Resell, sublicense, or otherwise redistribute the Services without our prior written consent.

Modifications to the Service and Prices

  1. Sometimes it becomes technically impossible to continue a feature, or we redesign part of the Services because we think it could be better. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of the Services with or without notice. For paying customers, we will make reasonable efforts to provide advance notice for material changes.
  2. Sometimes we change our pricing. When we do, we tend to exempt existing customers from those changes. If we do change prices for existing customers, we will give at least 30 days' notice and notify you via the email address on your account.

Uptime, Security, and Privacy

  1. Your use of the Services is at your sole risk. We provide the Services on an "as is" and "as available" basis. We do not currently offer a service-level agreement, but we take uptime seriously and aim for high availability.
  2. We reserve the right to temporarily disable an account if its usage significantly exceeds the average usage of other customers. We will reach out to the account owner before taking any action except in cases where the level of use may negatively impact the performance of the Services for other customers.
  3. We take measures to protect your data through backups, redundancies, and encryption in transit and at rest. We enforce TLS for data transmission from the public internet to our servers. See our Privacy Policy for full details.
  4. When you use the Services, you entrust us with your data. You agree that Darza Technologies may process your data as described in our Privacy Policy and for no other purpose. We as humans can access your data for the following reasons:
    • To help you with support requests you make. We will ask for express consent before accessing your account.
    • On the rare occasions when an automated process fails partway through. We get automated alerts when such errors occur. When we can fix the issue without looking at any personal data, we do. In rare cases we have to look at a minimum amount of personal data to fix the issue. In these cases, we aim to fix the root cause to prevent the errors from recurring.
    • To safeguard the Services. We will look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse investigation.
    • To the extent required by applicable law. We only preserve or share customer data if compelled by a U.S. government authority with a legally binding order or proper request, or in limited circumstances in the event of an emergency request. If a non-U.S. authority approaches us for assistance, our default stance is to refuse unless the order has been approved by the U.S. government through procedures outlined in an established mutual legal-assistance treaty or agreement.
  5. We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. The current list of subprocessors is in our Privacy Policy.
  6. Under the California Consumer Privacy Act ("CCPA"), Darza Technologies is a "service provider," not a "business" or "third party," with respect to your use of the Services. We process any data you share with us only for the purposes you signed up for and as described in these Terms and the Privacy Policy. We do not retain, use, disclose, or sell that information for any other commercial purposes unless we have your explicit permission. You agree to comply with your obligations under the CCPA and not to use the Services in a way that violates the regulations.
  7. If your use of the Services involves processing personal data subject to the EU General Data Protection Regulation ("GDPR") or the UK GDPR, we will enter into a Data Processing Addendum ("DPA") with you on request. Contact [email protected] to request a DPA.

Customer Data Ownership

  1. You retain all right, title, and interest in the operational records you upload to FSMA204Hub — supplier lots, ingredient records, production batches, traceability lot codes, compliance reports, and so on (collectively, "Customer Data").
  2. You grant us a limited license to use Customer Data solely to provide the Services to you. We claim no ownership rights over Customer Data.
  3. We do not pre-screen Customer Data, but we reserve the right (without obligation) to remove any content that violates these Terms or applicable law.
  4. The Company or its licensors own all right, title, and interest in and to the Services themselves, including all intellectual property rights. You obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements of the Services without express written permission. To request use of our logos or branding, email [email protected].
  5. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services or access to the Services without the express written permission of the Company.

Features and Bugs

We design FSMA204Hub with care, based on our own experience and feedback from customers. There is no such thing as software that pleases everybody. We make no guarantees that the Services will meet your specific requirements or expectations.

We test features extensively before shipping, but as with any software, FSMA204Hub will inevitably have bugs. We track reported bugs and work through priority ones, especially any related to security or privacy. Not all reported bugs will be fixed and we don't guarantee error-free Services.

No Regulatory or Legal Advice

FSMA204Hub is a software tool that helps you organize and report traceability data. It is not a substitute for regulatory or legal advice. Compliance with FSMA 204, retailer-mandated traceability programs, and any other applicable law is your responsibility. We do not guarantee that use of the Services will result in your business being deemed compliant by any regulator, retailer, or auditor. If you have questions about your compliance obligations, consult a qualified food-safety consultant or attorney.

Liability

We mention liability throughout these Terms but to put it all in one place:

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use of or inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Services; or (v) any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

In other words: choosing to use the Services means you are making a bet on us. If the bet doesn't work out, that's on you, not us. We do our best to be a safe bet through careful management of the business, investments in security and infrastructure, and giving a damn.

Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in Wyoming, and you consent to the personal jurisdiction of those courts.

Questions

If you have a question about any of these Terms, email [email protected].

These Terms are adapted from Basecamp's open-source policies, used under a Creative Commons Attribution 4.0 International license. The original text has been substantially modified to reflect Darza Technologies' practices and the FSMA204Hub product.