Refund Policy

Last updated: May 1, 2026

This Refund Policy explains how subscription billing, cancellations, and refunds work for FSMA204Hub, a software product operated by Darza Technologies LLC ("we", "us", "Darza"). It applies to anyone who pays for an FSMA204Hub subscription.

If you have a question about a specific charge, the fastest way to get help is to email [email protected].

1. Free trial

Every new account gets a 14-day free trial with full access to the product. We don't ask for a credit card to start the trial. If you decide FSMA204Hub isn't right for you, simply don't subscribe — there's nothing to cancel and nothing to refund.

The trial is the period where evaluation is expected to happen. We strongly encourage you to use it to test FSMA204Hub against your actual workflow before subscribing.

2. Subscriptions and cancellations

After the trial, FSMA204Hub is sold as a monthly subscription, billed on the day you subscribe and on the same day each subsequent month.

• You can cancel your subscription at any time from the billing settings inside the app, or by emailing us at [email protected].
• When you cancel, your access continues until the end of the current billing period. You will not be charged again.
• We do not offer prorated refunds for partial months. The remaining days of an already-paid period are yours to use.

3. When we will issue a refund

We will issue a full or partial refund in the following cases:

• Accidental charge within 7 days. If you forgot to cancel before the trial ended, or were unexpectedly billed for a renewal, email us within 7 days of the charge and we will refund it in full.
• Billing error. If you were charged the wrong amount, charged twice, or charged after a confirmed cancellation, we will refund the difference.
• Substantial unavailability. If FSMA204Hub was unavailable for an extended period (more than 24 consecutive hours of confirmed downtime) during a paid month, we will issue a prorated credit or refund covering that period on request.

We aim to respond to refund requests within 2 business days and complete approved refunds within 5–10 business days, depending on your payment provider.

4. When we will not issue a refund

Outside the cases above, refunds are discretionary and generally not granted. In particular, we don't refund:

• Time on the subscription you didn't end up using because your team's circumstances changed (we recommend cancelling promptly so you aren't charged for the next month).
• Subscriptions cancelled more than 7 days after the charge in question.
• Subscriptions where the requested feature was clearly described as out of scope on our marketing site at the time of purchase.

5. Annual or custom plans

Annual or other long-term plans, where offered, follow the same rules as monthly plans, with one addition: refunds for accidental annual charges are available within 14 days of the charge instead of 7.

If a custom contract or order form was signed for your account, the refund terms in that contract supersede this policy for the items it covers.

6. Chargebacks

If you believe a charge is incorrect, we ask that you contact us first at [email protected] before initiating a chargeback with your card issuer or bank. In our experience, the issue is almost always resolvable directly and faster than going through the chargeback process. Initiating a chargeback without contacting us first may result in your account being suspended pending the dispute.

7. Payment processor

Subscriptions to FSMA204Hub are billed through our payment processor (currently Paddle, a Merchant of Record). When you pay, Paddle is the seller of record and handles tax collection, currency conversion, and payment method processing. Refunds approved under this policy are issued back to your original payment method through Paddle.

This Refund Policy applies to your relationship with Darza. Paddle's own Buyer Terms also apply to your purchase.

8. Changes to this policy

If we update this Refund Policy, we'll change the "Last updated" date at the top and post the new version at this URL. Any change applies prospectively — it will not affect refunds for charges that already happened before the change.

9. How to request a refund

Email [email protected] with:

• The email address on the account
• The date and amount of the charge you want refunded
• A short note about why

That's it — no forms, no portal, no escalation tier. We'll reply within 2 business days.